Support center
I answer my own support email.
Write to support@jkmaerospace.com and I will reply myself — usually within one to two business days, coffee permitting. No bots, no “your ticket is important to us” holding pattern.
Common questions
A few things people ask me often.
How do I request a refund?
Purchases on the App Store are handled by Apple, so refunds have to go through Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. If something went wrong with the app itself, email me too — I want to know.
Do your apps collect my personal data?
My apps are designed to keep your data on your device. Each app publishes its own privacy policy describing exactly what it handles; you can find them on the legal page. Some future apps may need profiles or advertising, and those policies will say so clearly.
Can I use your apps as a primary flight reference?
No. My apps are planning and reference aids only. Always verify results against your aircraft’s approved flight manual, current charts, and certified equipment, and follow the regulations that apply to your operation.
How do I delete my data?
Deleting the app from your device removes the data it stored locally. If you also use iCloud backup, remove the app’s data from your iCloud settings. For any email correspondence you have sent me, write to support@jkmaerospace.com and I will delete it.
Do you offer volume or flight school licensing?
Apple’s Volume Purchase Program works for my paid apps. If you are a flight school or operator with a larger rollout in mind, email support@jkmaerospace.com and I will help you sort it out.